Privacy Policy 5gcuci — Personal Data Protection

1. Introduction

5gcuci operates under the domain 5gcuci.onl and committed to protecting the privacy of every member who uses our platform. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information.

We take seriously the trust you place in us when you register as a member. Your trust is the foundation of our relationship, which is why we strive to remain fully transparent about how we handle your data. Every piece of information you share with us is used solely for the purposes stated in this document.

This Privacy Policy applies to all users of the 5gcuci platform, including website visitors, mobile app users and registered members. By using the 5gcuci platform, you agree to the terms set out in this Privacy Policy. If you do not agree, you may choose not to use our services.

2. Information We Collect

5gcuci only collects information necessary to provide you with a safe, efficient and high-quality service. The following are the categories of data we collect:

2.1 Information You Provide Directly

Data Categories	Example Information	Purpose of Collection
Personal Identity	Full name, date of birth, identification card number	Identity verification (KYC), AML compliance
Contact Information	Email address, phone number, residential address	Account communications, transaction notifications
Financial Information	Bank account number, bank name, eWallet details	Processing deposits and withdrawals
Verification Documents	MyKad copy, passport, utility bill	KYC verification, legal compliance
Account Information	Username, password (encrypted), account preferences	Account management and login security

2.2 Information Collected Automatically

When you use the 5gcuci platform, our systems automatically record certain technical information for security and service improvement purposes:

• Device data: Device type, operating system, phone model, or computer used.
• Connection data: IP address, web browser type, preferred language, time zone.
• Usage data: Pages visited, session duration, games played, login and logout times.
• Transaction data: Records of deposits, withdrawals, wagering, and wins for audit and financial reporting purposes.
• Cookie data: Session information and user preferences stored via browser cookies.

3. How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. 5gcuci uses your personal information for the following purposes:

1. Account management and identity verification — Keeping your account secure and ensuring only you can access it. The KYC process is conducted to verify that you meet the age and location eligibility requirements.
2. Financial transaction processing — Facilitating fast and accurate deposit and withdrawal processing to your bank account or eWallet.
3. Fraud prevention and platform security — Identifying suspicious activity, preventing money laundering, and protecting the integrity of the platform from abuse.
4. Service communications — Sending important notifications relating to your account, transactions, security updates, and promotional information you have opted in to receive.
5. User experience improvement — Analysing usage patterns to improve the platform interface, service speed, and game selection.
6. Legal and regulatory compliance — Meeting obligations under PDPA 2010, AML/CFT requirements, and directives from relevant authorities.
7. Customer support — Providing relevant and effective assistance when you contact our support team.

4. Sharing Information with Third Parties

5gcuci does not sell, rent, or trade your personal information to any third party for their own marketing purposes. This is our absolute commitment to every member.

However, there are limited circumstances where we need to share your data with trusted parties:

4.1 Approved Service Providers

We work with a number of third-party service providers who help us operate the platform. These providers only receive the data necessary for their tasks and are bound by strict confidentiality agreements:

• Payment gateway providers — To securely process your deposits and withdrawals via FPX, eWallet, and online banking.
• Identity verification services — To assist with the KYC process and document verification required by law.
• Cloud infrastructure provider — For secure data hosting to international security standards.
• Analytics services — To understand usage patterns in aggregated, anonymised form for platform improvement purposes.

4.2 Legally Required Disclosures

5gcuci may be required to disclose your personal information to government authorities, regulatory bodies or law enforcement agencies in the following circumstances:

• When required by a court order or valid legal process.
• To comply with reporting requirements under the Anti-Money Laundering Act 2001.
• When required to protect public safety interests or the rights of other individuals.

5. Data Security

Protecting your personal data from unauthorized access, modification, disclosure, or destruction is a core operational priority. 5gcuci implements multiple layers of protection that include:

5.1 Technical Protection

• 256-bit SSL Encryption on all communications between your browser and our servers, ensuring data in transit cannot be intercepted.
• Data encryption at rest for all sensitive information stored in our database.
• Firewall and intrusion detection system (IDS) that monitors network traffic 24 hours a day.
• Two-Factor Authentication (2FA) available to all member accounts as an additional layer of protection.
• Regular vulnerability scanning by our internal security team and independent external security auditors.

5.2 Organisational Protection

• Access to members' personal data is restricted to employees with a legitimate need only, based on the principle of least privilege.
• All employees who handle personal data undergo regular data protection training.
• A comprehensive data incident response procedure is in place and ready to be activated in the event of a security breach.

6. Cookies and Tracking Technologies

5gcuci uses cookies and similar tracking technologies to enhance the user experience and ensure smooth platform functionality. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Storing your personal settings such as preferred language, display theme, and favorite game preferences.
• Analytics Cookies: Helping us understand how members interact with the platform so we can continuously improve it. Analytics data is collected in aggregate and anonymized form.
• Security Cookies: Used to identify suspicious activity, prevent fraud and protect your account.

You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some parts of the platform. Session cookies will be automatically deleted when you close your web browser.

7. Your Rights Over Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:

To exercise any of the above rights, contact our privacy team via email at [email protected]. We will process your request within 14 business days. Some requests may require identity verification first to ensure the security of your account.

8. Data Retention Period

5gcuci retains your personal data for as long as your account is active or as needed to provide services to you. After account closure, your data will be retained for the following periods:

• Financial and transaction records: Retained for 7 years after account closure in accordance with Malaysia's financial and tax legal requirements.
• KYC verification documents: Retained for 5 years after account closure for AML compliance purposes.
• Activity logs and communications: Retained for 2 years for security and dispute resolution purposes.
• General profile information: Deleted within 90 days after an account closure request has been received and processed.

Once the retention period expires, your data will be permanently deleted or anonymised so that it can no longer be linked to your identity.

9. Changes to This Privacy Policy

5gcuci reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or technological developments. When significant amendments are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending a notification to the email address registered to your account.
• Displaying a clear update notice on the platform's home page for a minimum of 14 days.

Your continued use of the 5gcuci platform after any amendments take effect constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you may contact us through the following channels:

• Email: [email protected]
• Live Support: Via the live chat feature on our platform, available 24/7
• FAQ: Visit page FAQ for answers to frequently asked questions

Our privacy team is committed to responding to every inquiry within 3 business days. For more urgent account security issues, our live support team is available 24 hours a day, without interruption.